FAQ for the MyVAS Covid-19 Module (9)

I am unable to login to my health facility

Created by Sit Ling Ooi, Modified on Tue, 11 Jul, 2023 at 10:06 AM by Sit Ling Ooi
Facility was registered with the incorrect name, how to I change it?

Created by Sit Ling Ooi, Modified on Tue, 11 Jul, 2023 at 10:06 AM by Sit Ling Ooi
I am not able to view/print my health facility QR Code. What should I do?

Created by Sit Ling Ooi, Modified on Tue, 11 Jul, 2023 at 10:07 AM by Sit Ling Ooi
Nurse has wrongly inputted the user’s IC number when adding vaccinee manually

Created by Sit Ling Ooi, Modified on Tue, 11 Jul, 2023 at 10:08 AM by Sit Ling Ooi
User is unable to scan the vaccination centre location QR Code upon arrival/User receives an error message while scanning.

Created by Sit Ling Ooi, Modified on Tue, 11 Jul, 2023 at 10:08 AM by Sit Ling Ooi
User is getting an error message when scanning the Vaccine QR code.

Created by Sit Ling Ooi, Modified on Tue, 11 Jul, 2023 at 10:08 AM by Sit Ling Ooi
User is not found in the Nurse dashboard when searching for the IC number.

Created by Sit Ling Ooi, Modified on Tue, 11 Jul, 2023 at 10:09 AM by Sit Ling Ooi
Nurse is unable to add vaccinee manually as user is registered with a different health facility.

Created by Sit Ling Ooi, Modified on Tue, 11 Jul, 2023 at 10:09 AM by Sit Ling Ooi
User is not getting the vaccination process flow in their vaccination module but they have been enrolled for vaccination.

Created by Sit Ling Ooi, Modified on Tue, 11 Jul, 2023 at 10:09 AM by Sit Ling Ooi