FAQ for MyVAS Virtual Consultation Module (32)

What could be the reason if the patient's video is not appearing after clicking the “Join The Call” button in MySejahtera?

Created by Sit Ling Ooi, Modified on Mon, 5 Aug at 4:56 PM by Sit Ling Ooi
What could be the reason if the healthcare video is not appearing after clicking the “Start Consultation” button in MyVAS?

Created by Sit Ling Ooi, Modified on Mon, 5 Aug at 4:56 PM by Sit Ling Ooi
How can I view a list of patients scheduled for virtual appointments on a specific day?

Created by Sit Ling Ooi, Modified on Mon, 5 Aug at 4:56 PM by Sit Ling Ooi
Where should the healthcare provider go to view the patient who has joined the virtual call and begin the consultation?

Created by Sit Ling Ooi, Modified on Mon, 5 Aug at 5:12 PM by Sit Ling Ooi
Why isn't the patient’s name showing up in the Waiting Lobby?

Created by Sit Ling Ooi, Modified on Mon, 5 Aug at 4:57 PM by Sit Ling Ooi
What are the three (3) statuses for patients on the Waiting Lobby page and what do they mean?

Created by Sit Ling Ooi, Modified on Mon, 5 Aug at 4:57 PM by Sit Ling Ooi
If the doctor is unable to complete the consultation notes during the session, can they enter the notes at a later time?

Created by Sit Ling Ooi, Modified on Mon, 5 Aug at 4:57 PM by Sit Ling Ooi
Is it required to complete all fields in the consultation template?

Created by Sit Ling Ooi, Modified on Mon, 5 Aug at 4:58 PM by Sit Ling Ooi
Does MyVAS Virtual Consultation support group consultations?

Created by Sit Ling Ooi, Modified on Mon, 5 Aug at 4:57 PM by Sit Ling Ooi
If my clinic is using an EMR system, how should I enter the consultation notes?

Created by Sit Ling Ooi, Modified on Mon, 5 Aug at 4:58 PM by Sit Ling Ooi